After Wells Fargo Outage, Customers Say Direct Deposits Aren't Showing Up

After Wells Fargo Outage, Customers Say Direct Deposits Aren't Showing Up
Long-time Slashdot reader TheHawke writes that smoke at a data center triggered embarrassing an outage at America's third-largest bank. CBS News reports:

Wells Fargo said that a systems outage prevented some customers from using its ATMs and mobile and online banking services, promising to reverse any fees people incurred because of the disruption. Although the bank said the issue was largely resolved on Thursday, customers said they were still having problems accessing their accounts on Friday, including their direct deposits.... The company blamed a "contained issue" at one data center, and said it wasn't a cybersecurity issue.
Wells Fargo said in a statement on Friday that "some transactions and balances were not visible in online banking or ATMs earlier today," but added that "the transactions were processed normally. This issue has now been corrected, and all transactions are now visible," it said. "We are experiencing higher than normal volumes so there still may be delays in online banking and contact center response times...." CEO Tim Sloan apologized for the outage, saying the recovery "was not as rapid as we or our customers would have expected."





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